FAQ

We are based in Sidoarjo, East Java, Indonesia. ranu tarde is a brand owned and operated by PT Pemuda Gaya Bebas.

Yes! We ship to the European Union, United States, and selected ASEAN countries (Malaysia, Singapore, Brunei, Thailand, Timor-Leste, and Vietnam).

For domestic orders within Indonesia, estimated delivery is 2�7 business days depending on your region. For international orders (EU, USA, ASEAN), estimated delivery is 7�21 business days.

International orders may be subject to import taxes and customs fees depending on your country's regulations. These charges are the responsibility of the buyer and are not included in our shipping rates.

We're sorry to hear that! Please contact us immediately via our Contact page with your order number so we can help investigate the issue with the courier.

Order cancellations can only be made before your order is processed. Please contact us as soon as possible via our Contact page if you need to cancel.

We do not accept returns or refunds. However, if there is an issue with your order, please contact us within 2x24 hours of receiving your package with an unboxing video as proof.

Yes, exchanges are accepted within 2x24 hours of receiving your order, provided you submit an unboxing video as proof. Please note that shipping costs for the exchange are the buyer's responsibility.

We do not offer refunds, but defective items are covered under our 7-day warranty. Contact us within 7 days of receipt with photos or a video of the issue and your order number. We will arrange an exchange for you. After 7 days, a repair service is available for a service fee.

Care instructions are available on each product page. We recommend keeping your bag away from excessive moisture and direct sunlight to maintain its quality and longevity.

ranu tarde is a brand owned and operated by PT Pemuda Gaya Bebas, an Indonesian company based in Sidoarjo, East Java. All products, orders, and customer service are handled by our team under PT Pemuda Gaya Bebas.

Don't worry, this is correct! Our payments are securely processed by Midtrans under our registered company name, PT Pemuda Gaya Bebas. You will see "Pemuda Gaya Bebas" on the payment page, QRIS, virtual account, or your bank statement. This is the official merchant name for ranu tarde.

We accept GoPay / QRIS, bank virtual accounts (Mandiri, BNI, BRI, Permata, CIMB Niaga, and more), and credit/debit cards. All payments are processed securely through Midtrans.